Responsibilities:
Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a
successful experience for the planner and attendees with the goal of garnering both repeat and referral business.
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear
and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other
communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and
post-cons planning meetings, networking, and other customer-centric meetings.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track,
detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room
blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract
clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Benefits:
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---
“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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