Job Description

At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Deloitte Hotel & Conference Center

• High-end private hotel and conference center called Deloitte University. Closed to the public.
• Currently 800 hotel rooms - all single occupancy, no suites. Expanding to 1400 rooms early 2026!
• Three restaurants including a Starbucks.
• 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields.
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com

Benefits & Perks

• Awesome Employee Focused Culture with many Employee Events!
• Eligible for Holiday pay starting immediately. 10 Paid Holidays per year.
• Up to 14 Vacation & Sick days per year. - We are closed most holidays.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Employee Cafe.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!

#PGH-DU #PGH-BMC

#PGH-DU

The PBX/Phone Operator Agent is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. In addition, assist with checking guests into the front desk, luggage assistance and creating guest name badges.

• This is a full-time position.

• $17.75 per hour.

• Weekend availability required.

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Responsibilities

• Answer and process all incoming/outgoing guest and in-house calls.

• Responsible for Maintenance Service ticket input and tracking.

• Be knowledgeable of all services provided by the hotel to answer guest questions.

• Ensure guest name badges are created and organized based on the group arrivals.

• Assist with checking guests in and collecting and distributed guest luggage.

• Provides assistance with valet parking.

Qualifications

• Previous guest or customer service experience preferred.

• Good computer skills. Knowledge of Microsoft Outlook, Excel and Word preferred.

• Friendly and outgoing personality. Likes to talk to people.

Job Category: DU CareersInHotel

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