Job Description

Role Overview

Patient satisfaction drives you toward success. Knowing you made a difference motivates your personal satisfaction!

Sodexo is seeking a Patient Services Manager 1 for Bridgeport Hospital part of the Yale New Haven Health System, located in Bridgeport, CT. Bridgeport Hospital has 501 licensed inpatient beds on two campuses, one in Bridgeport and one in Milford (plus 42 beds licensed under Yale New Haven Children’s Hospital), more than 2,600 employees, more than 1100 active physicians representing more than 60 sub-specialties and 230 medical/surgical residents and fellows in programs affiliated with Yale School of Medicine.

Sodexo provides a Host/Hostess meal delivery system with a room service menu to our patients 7 days a week from 7a-7p. Each meal service provides meals for 300-350 patients. The Patient Services Manager will be directly responsible for managing a team of 15 employees.

Ready to bring your passion for patient care and hospitality to life? Apply today and join a team that’s making a difference every day.

What You'll Do

• regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;
• have oversight of the patient Services area, patient food service production, and diet office;
• ensure excellence in service quality and delivery schedules;
• act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;
• work with the diet office to review and address any patient menu/meal concern;
• daily patient meal rounding;
• identify process improvement initiatives and oversee the implementation;
• employee training for compliance, safety, sanitation, customer service and HR Functions;
• ensure and drive efforts for Gold Check Standards & HACCP guide lines;
• work with the culinary team staff to address any customer complaints or issues relative to food items

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• possess at least 2 years lead food management experience with a focus on patient services and satisfaction;
• have the ability to be creative and innovative;
• have a strong working knowledge of food safety and sanitation guidelines;
• have a commitment to quality and customer service;
• have excellent leadership and communication skills;
• provide direction, guidance, and supervision of patient hospitality employees at patient care units;
• serve as senior and primary representative of patient care activities

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience

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