Patient Experience Manager Job at Aramark, Fort Lauderdale, FL

ZXZJQ3NvODJZMjZySjhDT2hvRVZZU0RPeWc9PQ==
  • Aramark
  • Fort Lauderdale, FL

Job Description

Job Description

Aramark Healthcare+ is seeking a Patient Experience Manager to support the Healthcare Support Service Departments within Broward Health System . The Patient Experience Manager will focus on their impact on the overall patient experience within the hospital. To contribute to the overall patient satisfaction as expressed in third party surveys, contribute to enhancing the overall brand of the hospital client and Aramark. To contribute to developing patient loyalty to hospital client brand in the marketplace.

Job Responsibilities

  • Perform Patient Connect interviews with patients and their families
  • Conduct Patient Connect data analysis
  • Generate and review Patient Connect data for opportunities to improve patient satisfaction
  • Train and coach others on how to effectively perform Patient Connect interviews
  • Conduct AIDET and/or W.E.S.T. Observations:
    • Housekeeping Associates
    • Host/Hostesses
    • Call Center (phone etiquette)
  • Observe New Admission Greetings
  • Technology savvy (CBORD, EPIC)
  • Adopt A Floor Program (AAF Program)
  • Coach managers on New Admission Greetings
  • Conduct Patient Experience Assessments
  • Coach managers on Patient Experience tools
  • Conduct Gridding Analysis
  • Coach leadership team on Gridding Analysis Outcomes
  • Attend and Participate in client QBR’s
  • Collaborate with hospital Patient Experience team; create an alignment between EVS and the hospital Patient Experience initiatives
  • Participate in new employee orientations relative to patient experience expectations

Qualifications

  • Associates Degree required plus equivalent experience. Bachelor Degree preferred plus equivalent experience.
  • 1-2 years of hospital customer service preferred
  • 5 years of customer service experience

#FS-300

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on  Facebook ,  Instagram and  Twitter .

Job Tags

Similar Jobs

USA Insulation

Insulation Installer Job at USA Insulation

 ...performanceOpportunity for advancementPaid time offAbout Us:USA Insulation is a leading provider of insulation services, committed to...  ..., you will play a vital role in ensuring the proper installation of insulation materials in residential and commercial buildings... 

P.E.A.C.H. Teams

Call Center Agent (Part-Time) Job at P.E.A.C.H. Teams

 ...WE ARE HIRING FOR CUSTOMER SERVICE REPRESENTATIVES!!! Part Time hours. Looking for extra money - Competitive pay with opportunities...  ...for bonuses based on performance. Great job for College students! Great job for parents that are looking for a part time job... 

Nesco Resource

Waste Water Assistant Job at Nesco Resource

 ...Nesco Resource has openings in the Hodgenville area for a Waste Water controller. 1st shift M-F, 5AM-3:30pm. Job duties include...  ..., lifting up to 50lbs Getting in tight spaces. Add water treatment chemicals to existing waste to be treated. Monitor operating... 

DPR Construction

Controller Self-Perform Work (SPW) Job at DPR Construction

 ...DPR Construction is seeking a Self Perform Work (SPW) Controller for the Northwest Region. This Controller will be responsible for the...  ...requested. Work with the SPW discipline leads to ensure accuracy with pipeline opportunities. Accounting: Identify and hire Project... 

Wearemore

Wordpress Developer Job at Wearemore

 ...We are in need of an excellent remote WordPress developer with multiple years of experience and excellent eye for design. Should be able to complete tasks on their own and go above and beyond just html. We manage medical practice websites. This work will require a few...