Onboarding & Change Manager Job at Corporate Solutions Tech, Florida

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  • Corporate Solutions Tech
  • Florida

Job Description

Role Overview:

We are seeking an empathetic and strategic Onboarding & Change Manager to lead user onboarding, change adoption, and trust-building initiatives-particularly within underserved communities. This role plays a critical part in ensuring smooth transitions, driving platform engagement, and fostering long-term relationships grounded in trust and inclusivity.

Key Responsibilities:

  • Design and execute onboarding programs tailored for users in underserved and diverse communities.
  • Facilitate change management strategies that encourage adoption of new tools, processes, or platforms.
  • Act as a trusted liaison between users and internal teams, championing user feedback and building cultural alignment.
  • Develop educational content and engagement campaigns to demystify technology and encourage confident usage.
  • Monitor onboarding metrics, user feedback, and community sentiment to continuously improve support.
  • Coordinate cross-functionally with Product, Support, and Outreach teams to ensure seamless user experiences.
  • Foster trust through transparent communication, empathetic support, and culturally competent engagement.

Qualifications:

  • 5-8 years of proven experience in onboarding, change management, community engagement, or user success roles.
  • Deep understanding of the challenges faced by underserved populations in accessing or adopting new technologies.
  • Strong communication, facilitation, and interpersonal skills.
  • Familiarity with tools like CRM platforms, engagement analytics, and knowledge base systems.
  • Passion for equity, inclusion, and building trust across diverse communities.

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