Information & Referral Specialist - Community Outreach (Disability & Senior Services)
Location: San Francisco, CA | Schedule: Full-time, In-Person | Pay: $24-$28/hr DOE
Toolworks is seeking a dedicated and compassionate Information & Referral Specialist to support our Aging and Disability Resource Center (ADRC) team. This is more than just a job; it's a chance to help individuals with disabilities and older adults access the essential services they need to live independently and thrive in their communities.
In this full-time, in-person role, you'll be based at our San Francisco headquarters with regular travel throughout the Bay Area for community outreach, events, and client visits. As part of a mission-driven nonprofit, you'll play a vital role in providing information, direct referrals, and follow-up support to individuals seeking services such as adult day care, housing, financial aid, transportation, and health care resources.
Your days will be varied and impactful. You may start the morning helping a client fill out a housing application, spend the afternoon at a senior center conducting outreach, and wrap up with data entry or administrative support back at the office. You'll also greet visitors, assist with front desk operations, and provide general tech and communication support as part of our inclusive and welcoming environment.
We're looking for someone with at least two years of experience working with adults with disabilities, ideally in a community-based setting. Strong organizational, interpersonal, and communication skills are essential, as is comfort working with diverse populations. Bilingual abilities in American Sign Language (ASL), Spanish, or Cantonese are highly desirable.
Why Join Toolworks?
Employer-paid medical, dental, and vision insurance
401(k) plan with company contribution
Generous Paid Time Off, including your birthday
Tuition reimbursement and a robust employee wellness program
Opportunities for professional growth and advancement
Toolworks is proud to be an Equal Opportunity and Affirmative Action Employer. We welcome candidates from all backgrounds, including people with disabilities, veterans, LGBTQIA+ individuals, and those with arrest or conviction records. We comply with California's Fair Chance Act and the San Francisco Fair Chance Ordinance.
If you're ready to make a real difference and be part of a team that values compassion, equity, and community impact, we encourage you to apply.
Apply today to make a meaningful impact.
In accordance with San Francisco's Fair Chance Ordinance and California's Fair Employment and Housing Act, we will consider for employment qualified applicants with arrest and conviction records. Any background check will be conducted only after a conditional offer of employment has been made, respecting your privacy and the confidentiality of your personal information throughout the application process.
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