Job Description

Job Description

Field Operations Contract Manager

About telMAX Inc.:

telMAX has been designing and building a cutting-edge telecommunications platform using the most advanced technology available. Recognized for three consecutive years as Canada’s Fastest ISP, telMAX has ambitious plans to bring its 100% fibre networks to residential and business customers in Ontario.

Your Position & How You Will Contribute:

We are seeking a highly organized and detail-oriented Contract Manager to oversee, subcontractor management, and coordination for our residential, business, and multi-dwelling unit (MDU), installations. This role requires a dynamic individual with a solid understanding of telecom operations and installation, contract management, and the ability to manage small projects from initiation through completion. The Contract Manager will play a critical role in ensuring installation services meet quality, timeline, and budget expectations through appropriate control measures while fostering strong relationships with internal teams and external partners.

Responsibilities:

Contract Management:

• Develop relationships, evaluate and support vendor selection, negotiate pricing and terms, and manage subcontractor performance and contract compliance.
• Coordinate with internal teams to ensure contract alignment with company policies and objectives.
• Analyze contract terms and ensure compliance with industry standards and regulatory requirements.
• Validate performance metrics of subcontractors and optimize performance deliverables while maintaining cost structures.

Subcontractor Management:

• Onboard, and oversee subcontractors for telecom installations, ensuring adherence to quality and safety standards.
• Monitor subcontractor performance, addressing issues, and implementing corrective actions as needed.
• Ensure subcontractors are compliant with process and safety guidelines and adhere to project specifications.

Project Management:

• Lead small-scale installation projects, including business and residential MDU installations.
• Coordinate project planning, resource allocation, timeline management, and budget tracking.
• Oversee site assessments and documentation requirements.
• Ensure installations are completed according to specifications, resolving any issues that may arise.

Communication:

• Serve as the primary point of contact between subcontractors, and internal teams,.
• Provide regular status updates and address any project-related concerns.
• Work with cross-functional teams to ensure alignment on project goals, deliverables, and timelines.

Quality Assurance and Risk Management:

• Define clear processes and quality measures for installation projects
• Establish quality control measures for all installations.
• Identify potential risks and implement mitigation strategies to prevent delays or cost overruns.
• Conduct post-project evaluations and document lessons learned to improve future projects.

Reporting and Documentation:

• Maintain accurate and up-to-date records of all field operations contracts, project documents, and communications.
• Prepare project reports, including financial tracking and performance metrics, to report on project success and areas for improvement.

Education:

• Bachelor’s degree in business, telecommunications, project management, or a related field.
• PMP, PRINCE2, or similar project management certification.

Experience:

• 5+ years of experience in telecom field operations, subcontractor management, and/or project management.
• Experience with fibre, wireless, or broadband customer installations.
• Familiarity with safety and compliance standards in telecom operations.
• Hands on experience in design, implementation and installation in FTTH environments
• Knowledge of telecommunications industry standards and regulations
• Proven track record of managing small to medium-sized projects within established timelines and budgets.
• Strong negotiation, communication, and interpersonal skills.
• Well developed process definition and documentation abilities
• Ability to work collaboratively in a fast-paced environment.
• Working knowledge of splicing, cabling, and networking essentials

Why you Should Join telMAX Inc.

We are a dynamic organization that is growing and you don’t want to miss out on the fun.

We offer a competitive compensation package!

Hybrid Positions!

Benefits (Medical, Dental, and Vision)

Health Spending Account (HSA)

RRSP matching program

Variable Compensation

And so much more…

Apply now to be part of our exciting journey!

Equity Statement

telMAX Inc. is an equal opportunity employer. We welcome applications from all Canadian citizens and permanent residents.

Application Process

Interested applicants can apply using the “Apply” option on the posting or send their resume to peopleoperations@telmax.com referencing “ Field Operations Contract Manager ” in the subject line. telMAX Inc. invites applications from all qualified candidates; however Canadian citizens and permanent residents may be given priority.

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