Job Description

• This position is for the specific purpose of confirming telephone numbers listed in our provider directory.
• If an incorrect number is found, this role would also use public search options to find the correct number. Then that corrected number with the specific provider details will be entered into a provided template and provided to the manager.

• Outbound telephone outreach to provider offices
• Verify practice/mailing addresses and phone numbers
• Document updates and verification results

• Comfortable making outbound calls throughout the day
• Strong documentation and Microsoft Office skills
• Professional phone etiquette
• 0 1 years of experience; customer service or office experience preferred
• Primarily remote ; Optional in-office work available
• Initial training will be conducted in-office
• Calls will be made using Microsoft Teams
• Headsets and software provided; no personal phones required

• 0-1 year- Demonstrated effective keyboard skills; able to navigate with a computer/systems-dependent environment without assistance; experience in a window-based computer environment preferred.
• Knowledge of medical terminology, procedure coding and ICD9 coding preferred
• Position Summary
• Operates data entry devices, verifies data, performs related clerical duties, and/or prepares documentation for data entry by assigning numerical codes to entry items and verifies accuracy. Includes rating/coding.
• Provide the office support needed to ensure that business objectives are met

• High School diploma or GED Equivalent

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