Change Management Specialist
The Change Management Specialist will guide the organization through the change process by assessing impacts, ensuring readiness, and providing communication, training, and support. This role ensures successful adoption of new processes, systems, or changes by preparing the organization, engaging stakeholders, and addressing any resistance to change.
Key DutiesPlanning and Strategy: Develop and implement change management plans and strategies, assessing the impact of changes on people, processes, and systems. All tools must be adaptable to meet the varying technical aptitudes of all end users.
Change Impact Assessment: Evaluate the impact of changes on various areas of the organization to understand their effects, and use these findings to prepare a dynamic plan to meet the needs of multiple stakeholders.
Change Readiness: Assess organizational readiness for change and identify areas for improvement to ensure a smooth transition. Use this assessment to support project planning, training, and communications approach to end users and stakeholders.
Communication: Create and execute communication plans to keep stakeholders informed and engaged throughout the change process. This requires a comprehensive communications project plan and multiple tools to ensure timely updates.
Resistance Management: Identify and address potential resistance to change, developing strategies to mitigate it. Partner with multiple teams to help reduce resistance.
Training and Development: Design and deliver training programs to equip employees with the necessary skills and knowledge for new processes or systems.
Change Support: Provide ongoing support to employees and stakeholders throughout the change process, ensuring smooth adoption.
User Acceptance Testing (UAT): Support the planning and engagement of user acceptance testing to create a strong introduction to the new tool, ensure swift follow-up with users, and incorporate feedback into training materials and user guides.
Stakeholder Management: Engage with leaders, managers, and employees to ensure alignment and buy-in for the change.
Risk Management: Identify and manage risks associated with the change initiative, adjusting plans as necessary.
Performance Measurement: Define and measure success metrics to track progress and the effectiveness of change management efforts.
Process Improvement: Continuously evaluate and improve change management processes and strategies to enhance future initiatives.
Experience:
6+ years in change management or related field.
6+ years with change management tools and methodologies.
Skills:
Proficiency with Microsoft Office (Word, Visio, Excel, Project), Google Suite, and SmartSheet.
Strong communication, training, and stakeholder management skills.
Strong problem-solving, organizational, and risk management skills.
Detail-oriented with a focus on process and quality.
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