Requisition ID # 164503
Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Customer & Enterprise Solutions
Work Type: Hybrid
Job Location: Oakland
Department Overview
At PG&E, we are committed to delivering for our hometowns, serving our planet and leading with love. Customers are at the center of everything we do, and our philosophy “Customer at the Heart” reinforces this stance in our work across all functional areas. We build customers’ trust by delivering a ten out of ten experience in every interaction. The Revenue Controls and Policy team is responsible for the integrity of customers’ bills and payments through rigorous testing, monitoring, and controls. This includes guidance on complex policies impacting revenues and representing the Company in high-impact forums to maintain trust and transparency for our communities. Additionally, we collaborate with municipal, county, and state agencies to ensure adherence to relevant laws, regulations, and standards.
Position Summary
PG&E is seeking an individual experienced in complex rate/program implementation to manage end-to-end business user testing. The definition of “end-to-end” business user testing includes five main categories: (1) reviewing and documenting program requirements, (2) ensuring billing system changes align with program requirements outlined in the advice filing, (3) developing test strategies to minimize customer impact, (4) creating program requirements via an Excel template, and (5) performing actual testing scenarios. Additional responsibilities include data analysis, research, reporting, monthly cash and customer refund reconciliation. The position also involves recurring monthly/quarterly/annual remittance of taxes and fees, support for billed revenue financial data reporting, and evaluating and recommending improvements for business processes, practices, and procedures. The ideal candidate is a self-starter who can adapt to a fast-changing environment and work with colleagues focused on customer advocacy.
This position is hybrid, working from your remote office and the Oakland General Office (OGO) based on business needs.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
A reasonable salary range is:
Bay Area Minimum: $114,000
Bay Area Maximum: $182,000
Job Responsibilities
Minimum:
Desired:
#featuredjob
...Company Great 3pl with assets and warehousing. Warehouse has grown into pick and pack, parcel, LTL and full truckload. Hardworking but fun atmosphere. Team players... ...goals. About the Role This is a full-time on-site role located in St Louis, MO for a Warehouse...
...Keep chip barrels empty.Keep all 3 buildings tidy and clean. (including sweeping floor)Light maintenance. (clean machines, keep air compressor oiled and drain as needed...)Assist with moving parts between buildings. (forklift experience preferred)Assist with receiving...
Insight Global is seeking a local contract Radiation Therapist for a local contract job in Salisbury, North Carolina. Job Description & Requirements ~ Specialty: Radiation Therapist ~ Discipline: Allied Health Professional ~ Duration: 13 weeks ~40 hours per...
...Join Our Team as a Luxury Travel Concierge! Do you have a passion for travel and a knack for planning unforgettable experiences? As a Luxury Travel Concierge , youll help clients bring their dream vacations to life. From tropical escapes to cultural journeys, you...
...companionship, preparing meals, light housekeeping, errands, laundry, and more. Applicants with CNA license, valid driver's license and reliable means of transportation are highly preferred. Must be flexible to work any day and any shift. Please call (***) ***-****...