Job Description

SUMMARY: Groundfloor’s Lending business unit is seeking a high-performing Asset Manager to join our Servicing team. The ideal candidate has 5+ years experience in loan servicing, residential asset management, construction loan oversight, and default management. This role involves borrower communications (you must be comfortable and confident on the phone!), loan administration system documentation, and a consistent effort to drive loan repayments while fostering and sustaining long-term customer relationships. 

GROUNDFLOOR is a remote-friendly, hyper-growth, wealthtech company based out of Atlanta. We value vulnerable high-quality/low-ego collaboration. If that sounds good to you, join us!

• Strong negotiation skills - the ability to see the big picture, compromise when necessary, and reach positive outcomes.
• Excellent communication skills - a plus for investor-facing experience preparing and presenting loan-level and portfolio updates to investors.
• Default or special servicing residential loan experience.
• Comprehensive knowledge of lending practices, loan documents, and residential real estate partnership agreements. 
• Self-driven mindset - meeting/exceeding targets, setting personal goals, monitoring loan portfolio health.
• Positive. Personable. Dependable. Team Player.
• High level of passion and motivation for learning new skills.
• Organized and thrive in multitasking environments.
• Flexible and responsive; can adapt quickly to changing customer and organizational requirements.

A DAY IN THE LIFE: 

• Outbound calls to borrowers to maintain communication, receive updates on their project progress and progress towards repayment, and foster a long-term customer relationship experience.
• Respond to inbound and outbound email communications in a timely manner - including internal and external and systems-generated communications and tasks.
• Generate weekly and monthly repayment projections and identify loans that require escalation.
• Manage and monitor third party vendor performance.
• Weekly team meetings - where you’ll bring ideas for process improvements and surface issues with recommendations for resolution.

Requirements

YOUR EXPERIENCE + A FEW NICE TO HAVES:

• 5+ years experience in residential mortgage servicing - plus for RTL experience.
• BA/BS degree preferred.
• Interest in finance, startups, and real estate.
• Strong analytical skills, adept with Microsoft Suite - particularly with Excel.

Benefits

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental, and vision benefits, potential equity for strong candidates, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

Groundfloor is an equal opportunity employer and all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

About Groundfloor

Since its launch in 2013, hundreds of thousands of Groundfloor investors have built their own private real estate investment portfolios with little as $100 to start, and earned consistently high returns, often 10% or higher. No prior real estate knowledge is needed. To date, Groundfloor remains the only platform offering direct participation in individual real estate investments to all on a broad scale, regardless of income or net worth.

The company is headquartered in Atlanta and has raised more than $30 million in capital from a variety of sources, including venture capital and online public equity offerings. As of its most recent round of financing, the company has over 6,400 public shareholders and is 30 percent customer-owned.

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