Greetings,
Position:Dispatch Specialist ( Customer support experience )
12+MONTHS Contract
100%REMOTE
Highest qualification is associate degrees
High School, GED or equivalent education and relevant experience.
3+ years of related experience
Job Description:
Utilize systems to monitor workflow and load the work to qualified technicians.
Evaluate and reassign work to available technicians as needed. Work to monitor and regulate work volumes.
Communicate with technicians and/or other departmental employees to
resolve force availability imbalances.
Read and analyze exception service orders and
repair tickets to dispatch to the appropriate technician based upon the company criteria.
Ensure that service orders and repair tickets are processed accurately. Acquiring skills through a combination of formal training and considerable on-the- job experience.
May serve as lead and/or primary technical resources within the department or work area.
Skills required:
Customer support experience
Adherence to schedule
Multitasker
Proficient in Microsoft suite applications
Thanks & Regards,
Naveen Lam |Sr. IT Recruiter
E: naveen.lam@ conchtech.com | T: 9016273002 *835
Conch Technologies, Inc |
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